Connect Give Lively to Salesforce with a different user

Background

The integration user in Salesforce is responsible for creating and updating records during the syncing process. If the integration user becomes inactive (for instance, due to the team member changing jobs), the sync will no longer function until a new integration user is connected.

How to change users

• Open an incognito (private browsing) window and log in to Salesforce as the intended integration user. This important step ensures that the correct Salesforce user will establish the connection to Give Lively.
• Log in to the Give Lively Nonprofit Admin Portal.
• Click "Settings" in the left-hand navigation bar, then "Organization Settings" in the dropdown that opens up and finally the "Integrations" tab.
• Click the "Settings and Logs" button in the Salesforce section.
• Scroll to the bottom and click "Expand" in the red section.
• Click the "Clear Salesforce Credentials" button.
• Copy and paste the following link into your browser’s address bar and hit enter/return: https://members.givelively.org/salesforce.
• You will see a button to connect to Salesforce. Click it to establish a new connection between Salesforce and Give Lively via the new logged-in Salesforce user.

Please note: Give Lively’s Salesforce integration does not currently support the new Salesforce Integration user license type. At this time we recommend utilizing a standard Salesforce user license.