Troubleshooting

Troubleshoot the Nonprofit Admin Portal

Learn our minimum and maximum transaction amounts

Understand Give Lively's different generations of payment forms

Learn about optional, voluntary donor tips

Understand which browsers work best with Give Lively fundraising pages

Grant Salesforce login access to Give Lively support

Contact our customer support team

Add or delete users of the Nonprofit Admin Portal

Don't do the following on behalf of donors and fundraisers

Learn how nonprofit governance and delinquency laws might affect access to the Give Lively platform

Troubleshoot donation form errors

Troubleshoot donations made via ACH/direct debit

Learn about payment disputes and how to manage them

Understand the statuses associated with donor payment disputes

Understand the “Fundraising pages disabled” warning messages

Add offline donations to Campaign Page totals

Add offline donations to Peer-to-Peer Fundraising pages

Understand how donors can cover third-party transaction fees

Change the default donation frequency

Cancel or update a donor’s recurring donation or subscription

Issue a full or partial refund for a donation

Learn about the User Portal

Enable and disable digital wallets

Protect against credit card testing

Find links to fundraising Campaign Pages

Link to any fundraising/event page from call-to-action button on website

Set or modify a goal for a Campaign Page

Learn how Stripe processes and displays tips to Give Lively

Connect Give Lively to Salesforce with a different user

Test a Salesforce integration (for Salesforce consultants)

Understand how Give Lively uses UTC for donation receipt times and dates

Close a fundraising Campaign Page

Close a fundraising Campaign Page

Close or cancel an Event Ticketing page

Deactivate your Give Lively account and membership